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Zoho Desk: Overview 1

Zoho Desk: Overview 2

Zoho Desk: Tickets Overview

Zoho Desk: Associated Calls

Zoho Desk: Escalated Tickets

Overview

Zoho Desk is a cloud-based help desk platform designed to manage customer support across multiple channels. It offers tools for managing tickets, communications, and account data.

By integrating with Datadog, businesses can monitor their Zoho Desk environment in real time by collecting metrics and logs on their tickets, tasks, calls, events, accounts, contacts, and products. This enables comprehensive monitoring and analysis of customer interactions and support activities.

Dashboards

This integration includes 2 out-of-the-box dashboards:

• Zoho Desk Overview: Provides an overview of all modules in Zoho Desk, including tickets, tasks, calls, events, accounts, products, and contacts.
  • Tickets: Track and manage customer support issues raised via different channels.
  • Tasks: View and manage action items assigned to agents or teams.
  • Calls: Log and track inbound and outbound customer calls.
  • Events: Monitor scheduled meetings and calendar-based activities.
  • Accounts, Contacts, and Products: Manage customer organizations (Accounts), individual customer details (Contacts), and the products they use (Products) in one place.
• Zoho Desk: Tickets, Tasks, Associated Calls and Events: Tracks ticket statuses, priorities, escalations, and task assignments to enhance support efficiency and response times. Also displays associated calls and events linked to tickets, providing a complete view of customer interactions.

Support

For support or feature requests, contact Crest Data through the following channels:

• Support email: datadog.integrations@crestdata.ai
• Sales email: datadog-sales@crestdata.ai
• Website: crestdata.ai
• FAQ: Crest Data Datadog Marketplace Integrations FAQ

This application is made available through the Marketplace and is supported by a Datadog Technology Partner. Click Here to purchase this application.