If you experience unexpected behavior with CloudPrem, there are a few common issues you can investigate. If you continue to have trouble, reach out to Datadog support for further assistance.

Access permissions

The most common errors come from access permissions to the object storage or to the metastore. The easiest way to troubleshoot this is to use kubectl and verify logs from CloudPrem components: indexer pods, metastore pods, and searcher pods.

Storage errors

If you set the wrong AWS credentials, you will see this error message with Unauthorized in the logs of your indexers:

Command failed: Another error occurred. `Metastore error`. Cause: `StorageError(kind=Unauthorized, source=failed to fetch object: s3://my-bucket/datadog-index/some-id.split)`

If you put the wrong region, you will see this error:

Command failed: Another error occurred. `Metastore error`. Cause: `StorageError(kind=Internal, source=failed to fetch object: s3://my-bucket/datadog-index/some-id.split)`

Further reading

Additional helpful documentation, links, and articles:

Learn more about CloudPremDOCUMENTATION InstallationDOCUMENTATION Ingress ConfigurationDOCUMENTATION AWS ConfigurationDOCUMENTATION CloudPrem Log ProcessingDOCUMENTATION Cluster Sizing and OperationsDOCUMENTATION CloudPrem ArchitectureDOCUMENTATION