Freshservice

List tickets

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List Freshservice tickets.

Inputs

Champ

Type

Description

requesterEmail

string

The email of the requester, this field is optional and can be combined with other filters.

createdTimeRange

The ticket creation time range, this field is optional and can be combined with other filters.

status

enum

The status of the ticket, this field is optional and can be combined with other filters. Allowed enum values: open,pending,resolved,closed

priority

enum

The priority of the ticket, this field is optional and can be combined with other filters. Allowed enum values: low,medium,high,urgent

Outputs

Expand All

Champ

Type

Description

tickets [required]

[object]

cc_emails

[string]

fwd_emails

[string]

reply_cc_emails

[string]

fr_escalated

boolean

spam

boolean

email_config_id

number,null

group_id

number,null

priority

number

requester_id

number

requested_for_id

number

responder_id

number,null

source

enum

status

number

subject

string

to_emails

department_id

number,null

id

number

type

string

due_by

string

fr_due_by

string

is_escalated

boolean

description

string

description_text

string

category

number,null

sub_category

string,null

item_category

string,null

custom_fields

object

created_at

string

updated_at

string

tags

[string]

attachments

[object]

url

string

workspace_id

number,null

planned_effort

number,null

tasks_dependency_type

number,null

planned_start_date

string,null

planned_end_date

string,null

resolution_notes

string,null

resolution_notes_html

string,null

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