Freshservice

Update ticket

Cette page n'est pas encore disponible en français, sa traduction est en cours.
Si vous avez des questions ou des retours sur notre projet de traduction actuel, n'hésitez pas à nous contacter.

Update the Freshservice Ticket.

Inputs

Champ

Type

Description

ticketId [required]

string

Get ticket by the given ticket ID.

status

enum

The ticket status. Allowed enum values: open,pending,resolved,closed

priority

enum

The ticket priority. Allowed enum values: low,medium,high,urgent

responder_id

number

The ID of the Freshservice user who should be assigned this ticket.

Outputs

Expand All

Champ

Type

Description

ticket [required]

object

cc_emails

[string]

fwd_emails

[string]

reply_cc_emails

[string]

fr_escalated

boolean

spam

boolean

email_config_id

number,null

group_id

number,null

priority

number

requester_id

number

requested_for_id

number

responder_id

number,null

source

enum

status

number

subject

string

to_emails

department_id

number,null

id

number

type

string

due_by

string

fr_due_by

string

is_escalated

boolean

description

string

description_text

string

category

number,null

sub_category

string,null

item_category

string,null

custom_fields

object

created_at

string

updated_at

string

tags

[string]

attachments

[object]

url

string

workspace_id

number,null

planned_effort

number,null

tasks_dependency_type

number,null

planned_start_date

string,null

planned_end_date

string,null

resolution_notes

string,null

resolution_notes_html

string,null

PREVIEWING: esther/docs-7422-add-rsyslog-note