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A Page is sent to a Team and subsequently routed through that Team’s escalation policies and schedules. After your Team is onboarded to Datadog On-Call, you can start paging it.
Page from notifications
You can send a Page by mentioning a Team’s handle with oncall-
prepended. For example: to send a Page to the Checkout Operations team (@checkout-operations
), mention @oncall-checkout-operations
.
You can send Pages to On-Call Teams wherever @-handles are supported, including monitors, Incident Management, security detection rules, Event Management, and more.
Monitors and dynamic urgencies
If you send a Page through a monitor alert, and your Team’s processing rule uses dynamic urgencies:
- If the WARN threshold is crossed, the Page urgency is set to
low
. - If the ALERT threshold is crossed, the Page urgency is set to
high
.
Trigger Pages through emails
You can generate a unique email address that is used to trigger a page directly to the team’s on-call responders. When an email is sent to this address, it initiates the paging process using your configured routing and escalation policies. For added clarity and ease of use, some customers choose to embed this paging address within a more human-readable distribution list (for example, page-network@company.com), which can make life easier in case the email is destined to be used by humans.
To page a team through email:
- Navigate to the on-call team’s page and scroll down to “Custom Triggering Sources”.
- Click “Generate” under the email trigger section. This generates a unique email address that can be used to trigger a page directly to the team’s on-call responders.
Page manually
You can manually send a Page directly in the Datadog platform, or through a tool like Slack or Microsoft Teams.
Through Datadog
- Go to On-Call > Teams.
- Find the Team you want to page. Select Page.
- Enter a Page title. You can also select Tags and add more context in the Description field. Select Page.
Manually paging a Team through Datadog always results in a high
urgency Page.
Through Slack
- Install the Datadog app
- Enter
/datadog page
or /dd page
. - Select a Team to send a Page to.
Manually paging a Team from Slack always results in a high
urgency Page.
Further Reading