aws_connect_routing_profile
account_id
Type: STRING
agent_availability_timer
Type: STRING
Provider name: AgentAvailabilityTimer
Description: Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
associated_queue_ids
Type: UNORDERED_LIST_STRING
Provider name: AssociatedQueueIds
Description: The IDs of the associated queue.
default_outbound_queue_id
Type: STRING
Provider name: DefaultOutboundQueueId
Description: The identifier of the default outbound queue for this routing profile.
description
Type: STRING
Provider name: Description
Description: The description of the routing profile.
instance_id
Type: STRING
Provider name: InstanceId
Description: The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
is_default
Type: BOOLEAN
Provider name: IsDefault
Description: Whether this a default routing profile.
last_modified_region
Type: STRING
Provider name: LastModifiedRegion
Description: The Amazon Web Services Region where this resource was last modified.
last_modified_time
Type: TIMESTAMP
Provider name: LastModifiedTime
Description: The timestamp when this resource was last modified.
Type: UNORDERED_LIST_STRUCT
Provider name: MediaConcurrencies
Description: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
channel
Type: STRING
Provider name: Channel
Description: The channels that agents can handle in the Contact Control Panel (CCP).
concurrency
Type: INT32
Provider name: Concurrency
Description: The number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.
cross_channel_behavior
Type: STRUCT
Provider name: CrossChannelBehavior
Description: Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
behavior_type
Type: STRING
Provider name: BehaviorType
Description: Specifies the other channels that can be routed to an agent handling their current channel.
name
Type: STRING
Provider name: Name
Description: The name of the routing profile.
number_of_associated_queues
Type: INT64
Provider name: NumberOfAssociatedQueues
Description: The number of associated queues in routing profile.
number_of_associated_users
Type: INT64
Provider name: NumberOfAssociatedUsers
Description: The number of associated users in routing profile.
routing_profile_arn
Type: STRING
Provider name: RoutingProfileArn
Description: The Amazon Resource Name (ARN) of the routing profile.
routing_profile_id
Type: STRING
Provider name: RoutingProfileId
Description: The identifier of the routing profile.
Type: UNORDERED_LIST_STRING
