Analytics from Cases and Events
Overview
Keep track of your teams’ workload by charting and creating dashboards for events, alerts, and cases.
Case Metrics
You can query Case analytics in a variety of graph widgets to analyze team productivity and identify patterns in issues. Display analytic graphs on both Dashboards and Notebooks. To get started, in the widget configuration, select Cases in the data source dropdown under the Graph your data section.
The following widgets support Case Analytics:
- timeseries
- top list
- query value
- table
- tree map
- pie chart
- change
- list
Event Metrics
Break down event metrics by source, host, service, and more. Find out where your problematic alerts are coming from and learn if your operational load is increasing or decreasing over time.
To get started, in the widget configuration, select Events in the data source dropdown under the Graph your data section.
Further Reading
Additional helpful documentation, links, and articles:
