Teams are the central organizational unit of Datadog On-Call. Pages are sent to a Team, and the Team’s schedules or escalation policies route the Page to an appropriate Team member.
On-Call Teams are an extension of Datadog Teams. On-Call Teams are listed on the Teams overview page, alongside Teams that do not perform on-call duties. Datadog recommends that you use existing Teams for your On-Call configuration whenever possible, as this increases your On-Call Team’s discoverability.
Onboard a new or existing Team
Go to On-Call > Teams and select Set Up Team.
Create a new Team, select an existing Datadog Team, or import team configurations from PagerDuty or Opsgenie.
- Team Name: Enter a name for your Team. Datadog recommends that you do not use acronyms here, unless the acronym is already widely used in your organization.
- Handle: The handle used to page the Team throughout the Datadog platform. You can change your Team’s handle at any time.
- Members: Add your Team’s members, including those who do not perform on-call duties.
- Description: Provide a description of your Team’s responsibilities. For example: Our team is responsible for [primary responsibility]. We ensure [key objectives or activities], operating [operational hours or conditions].
Select an existing Datadog Team from the drop-down menu.
Add a default escalation policy.
- Datadog automatically proposes Interrupt Handler, Primary, and Secondary schedules for your Team. You can define these schedules in the next step.
- You can also notify an existing schedule owned by another Team.
See Escalation Policies for more details.
Define the schedules created in the previous step.
- Schedule Time Zone: Select the time zone you want to operate your schedule in. Other settings, such as handoff times, adhere to this selection.
- Schedule Rotations: Add your desired rotations.
See Schedules for more details.
Next steps
Configure your monitors, incidents, or other resources to send Pages to your On-Call Team. See Send a Page.
Ensure that your On-Call Team members have set up their Profile Settings.
Further Reading
Additional helpful documentation, links, and articles:
