Creating a support ticket

To create a new support ticket, click on the appropriate Site link and click Submit a request to fill out a ticket form.

You can also access this form through Datadog from the help page, from the left navgiation click on ? -> Resources. Under Support Tickets & Billing Questions click on New Support Ticket.

Accessing existing tickets

If you have opened at least one Datadog support ticket, follow this process to access all your Datadog support tickets:

1. From the Support page click Sign in on the top right.

2. If this is your first time signing into your Datadog Zendesk account, click the link by New to your Datadog Zendesk account? Sign up.

3. If you have previously emailed Datadog support, click Emailed us for support? Get a password and enter the same email address you used to contact Datadog support.

4. After you receive the password in your email, log in and click Manage your tickets to see your requests:

5. If you don’t see the My Activities page after logging in, click on your name in the upper right corner, and then click My Activities.

6. If you would like to view your entire organization’s tickets, submit a request to Datadog support.

Troubleshooting

Error: Refused to connect

Refused to connect errors come from privacy settings that block third-party cookies. To solve this issue, make sure the browser allows third-party cookies from Zendesk. Find instructions on how to Clear, enable, and manage cookies in Chrome in Google Chrome Help.

If your browser has ad-blockers, turn them off to see if this allows you to sign in. Some ad-blockers have their own list of exceptions. In this case, add datadog.zendesk.com to the allow list.