Overview

Integrate with Microsoft Teams to:

• Be notified of Datadog alerts and events in Microsoft Teams.
• Manage incidents from within Microsoft Teams.
• Mute triggered monitors directly from Microsoft Teams.

Send monitor notifications to a Microsoft Teams channel

Setup

Connect your Microsoft tenant to Datadog.

1. In Datadog, navigate to Integrations > Microsoft Teams.
2. Click Add Tenant, which redirects you to Microsoft.
3. Follow the prompts and click OK.

Ensure you have added the Datadog app to all teams in which you want to receive Datadog notifications.

1. In the left sidebar in Microsoft Teams, click Apps and search for the Datadog app.
2. Next to the Add button, click the drop-down arrow, then click Add to a team.
3. Select the team in which you want to receive Datadog notifications.
4. Click Set up a bot.

Once the bot has been added to the team, configure the notification handle in Datadog.

1. Under a configured tenant, click Add Handle. Give the handle a name, select the desired team and channel from the drop-down menus, and click Save.

Connector setup (legacy)

1. Choose the ... button next to the channel name in the list of channels and then choose Connectors.

2. Search for Datadog and click Configure.

3. In the connector configuration modal, copy the webhook URL.

4. In Datadog, navigate to Integrations > Microsoft Teams.

5. On the Configuration tab, click Add Handle, give the handle a name, and paste the webhook URL.

6. In the connector configuration modal, click Save.

Usage

From a Datadog monitor, send a notification to Microsoft Teams using the @-notification feature. Send the notification to the address @teams-<HANDLE>, replacing <HANDLE> with the name of your Microsoft Teams handle. To mute a triggered monitor from Microsoft Teams, click Mute Monitor, select a Mute Duration, and click Mute.

Datadog Incident Management in Microsoft Teams

Account setup

First, install the Datadog App in Microsoft Teams:

1. Open Microsoft Teams.
2. In the vertical toolbar, click Apps.
3. Search for “Datadog” and click on the tile.
4. Click Add to install the Datadog App. Next to the “Add” button, open the dropdown and select Add to a team.

5. On the dropdown menu, select the team that the App should be added to, then click Set Up to complete the installation.

Next, connect your Microsoft tenant to Datadog:

1. In Datadog, navigate to the Microsoft Teams Integration Tile.
2. Click Add Tenant, which redirects you to Microsoft.
3. Follow the prompts and click OK.

Some Datadog Incident Management features need permission to perform actions on your tenant, for example, creating a new team for an incident. You need someone who is authorized to consent on behalf of the Microsoft organization to grant tenant-wide admin consent, such as a user assigned the Global Admin role. View Microsoft Entra ID documentation for more information on who can grant tenant-wide admin consent to the Datadog application.

To grant consent:

1. Navigate to the Microsoft Teams Integration Tile in Datadog.
2. For the tenant in which you want to use Incident Management, click the gear icon on the right-hand side.
3. Click Authorize Tenant, which redirects you to Microsoft. A user who can grant tenant-wide admin consent must perform this step. This user must have a Datadog account, but the email used for their Datadog account does not need to match the email for their Microsoft account.
4. Follow the prompts and click OK.

User setup

Performing actions in Datadog from Microsoft Teams requires you to connect your Datadog and Microsoft Team accounts.

To connect your account from Microsoft Teams:

1. Open Microsoft Teams.

2. Start a chat with the Datadog bot by clicking on the ... button in the vertical toolbar and selecting Datadog.

3. Type “accounts” and hit enter.

4. The Datadog bot will respond with instructions on how to connect your accounts. Click Connect Datadog Account.

5. The Datadog bot will then send a message containing a link to connect your accounts. Click the link and follow the prompts.

6. You will be redirected back to the Microsoft Teams Integration Tile.

7. Create an application key by clicking Create in the prompt on the Microsoft Teams Integration Tile.

You can also connect your accounts from Datadog:

1. In Datadog, navigate to the Microsoft Teams Integration Tile.
2. Click Connect in the tenant listed.
3. Follow the prompts and click OK.
4. From the Microsoft Teams Integration Tile, create an application key by clicking Create in the above prompt.

Usage

Dashboards

You can post dashboard widget snapshots on any team or chat. For a list of supported widgets, see Scheduled Reports.

To share a dashboard widget in Teams:

1. In Datadog, hover over a dashboard widget and press CMD + C or CTRL + C, or click the Copy button from the share menu.
2. Paste the link into Teams.

Incidents

To declare a new incident from Microsoft Teams:

1. Start a conversation in any team.
2. Type @Datadog or use the ... button to open the Messaging extensions menu and select the Datadog App.
3. Select Create an Incident.
4. Complete the form with your desired information.
5. Click Create.

Anyone in your Microsoft Teams tenant can declare an incident, regardless of whether they have access to Datadog.

When a new incident is created, a corresponding team named incident-(unique number ID) is created.

To update an incident, follow a similar process as creation:

1. Start a conversation while in an incident team.
2. Type @Datadog or use the ... button to open the Messaging extensions menu and select the Datadog App.
3. Select Update Incident.
4. Complete the form with your desired information.
5. Click Update.

List all open (active and stable) incidents with:

@Datadog list incidents

Use the “More actions” menu on any message inside an incident team on the far right to send that message to the incident Timeline.

Incident updates channel

Using an incident updates channel provides your stakeholders with organization-wide visibility into the status of all incidents directly from Microsoft Teams. Select which team and channel in your account to post these updates to, and the channel receives the following posts:

• Newly declared incidents.
• Changes to severity, status transition, and incident commander.
• Links to the incident’s overview page in App.
• Link to join the dedicated incident team.

Once the Microsoft Teams App has been installed, you can navigate to the Incident Settings page. From this, you can scroll down to the Incident Updates Channel section and begin the set-up flow.

How to set up an incident channel:

1. Navigate to Incidents Settings.
2. Under the Microsoft Teams section, select your connected Microsoft Teams tenant.
3. Toggle on Automatically create a Microsoft Teams channel for every incident.
4. Select the Team in which you want to automatically create new channels.
5. Save your settings.

Data collected

Metrics

The Microsoft Teams integration does not provide any metrics.

Events

The Microsoft Teams integration does not include any events.

Service checks

The Microsoft Teams integration does not include any service checks.

Permissions

The Microsoft Teams integration receives the following permissions for Teams it has been added to. For more information, see Microsoft App permission reference.

Additional permissions are needed to use Incident Management features in the Microsoft Teams integration. These must be authorized by a user with tenant-wide permissions (see Datadog Incident Management in Microsoft Teams: Account setup for detailed instructions). For more information on these permissions, see the Microsoft Graph permission reference.

Troubleshooting

Using SSO

Use the following steps to set new channel connectors:

1. Login to Datadog, then complete setup steps 1 and 2.

2. After setup step 3 redirects you to Datadog from the MS Teams page, open a new tab and log into Datadog with your SSO. Then perform setup step 4 separately.

Why doesn’t my team show up in the integration tile?

If you added the bot to the team before adding the tenant to Datadog, then Datadog would have missed the team join event to know that the team exists. You can try to either:

• Synchronize your team standard channels to Datadog by posting @Datadog sync on any standard channel for that team:

1. Navigate to a standard channel in the Team that you want to synchronize.
2. Start a post on the channel.
3. Post @Datadog sync to the channel and wait for a confirmation message in the thread indicating the operation’s success.

• Remove the Datadog app from the team and add it back again. Note: This removes configured connectors for that team. Perform this action once you are ready to move all connectors for that team to our tenant-based integration:

1. Click the three dots next to the team name in the left sidebar.
2. Click Manage Team.
3. Go to the tab labelled Apps.
4. Click the three dots next to the Datadog app.
5. Click Remove.
6. Add the Datadog app back following the setup steps.

Are private channels supported by the bot?

Due to the private channel limitations in Microsoft Teams, private channels are not supported by the bot.

Need help? Contact Datadog support.