Classification:

attack

VIEW RULE IN DATADOG VIEW SIGNALS

Set up the zendesk integration.

Goal

Detect when the Zendesk account assumption setting is enabled.

Strategy

Monitor Zendesk audit logs to look for events with an @source_label value of "Security: Enable Account assumption". Account assumption grants Zendesk the ability to access your account to troubleshoot an issue. It allows Zendesk to assume the role of an agent for a specified amount of time.

Triage and response

1. Determine if the user {{@usr.name}} intended to enable the account assumption setting.
2. If Zendesk support should not have the ability to assume the role of an agent, disable the setting.