API

Zendesk user's suspension status is changed

Docs > Plateforme de sécurité Datadog > OOTB Rules > Zendesk user's suspension status is changed

Classification:

attack

Set up the zendesk integration.

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Goal

Detect when a Zendesk user’s suspension status is changed.

Strategy

Monitor Zendesk audit logs to look for events with an @source_type value of user_setting" and message:"Suspended" or message:"unsuspended". Users can be suspended, which means that they can no longer sign in and any new support requests you receive from them are sent to the suspended tickets queue.

Triage and response

Determine if the user {{@usr.name}} intended to change the user’s suspension status.