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In Datadog On-Call, escalation policies ensure that Pages are promptly addressed. Pages are escalated through predefined steps, unless acknowledged within set timeframes.
Datadog creates a default escalation policy when you onboard a Team to On-Call.
Create a new escalation policy
Go to On-Call > Escalation Policies.
Select + New Escalation Policy.
Enter a Name for your escalation policy. For example, Checkout Operations - Primary.
Select the Teams that own this escalation policy.
Decide the order of who should receive this Page. For each escalation step after Page is triggered, select who to notify. Each step can notify individual users and/or schedules.
For example: After this Page is triggered, it is sent to two recipients: Daljeet, and whoever is on-call for the Checkout Operations - Primary schedule.
Configure how many minutes to wait for one of the recipients to acknowledge the Page. If no one acknowledges the Page within the timeframe, the Page is escalated. In the example, if neither Daljeet nor the Checkout Operations - Primary on-call person acknowledges the Page within five minutes, the Page is then sent to the Checkout Operations - Secondary on-call person.
Configure how many times these steps should be repeated if no one acknowledges the Page.
Select whether Datadog should automatically update the Page status to Resolved after executing all rules and repeats.
Limitations
- Maximum escalation steps: 10
- Maximum number of notify targets (individual or schedule) per escalation step: 10
- Minimum time before escalation to the next step: one minute
