Manage a Service

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Assigning an owner to a service:

You can assign a team to entries in the Service Catalog either in the UI or by creating a Service Definition. Datadog recommends that you set up Datadog Teams so that you can specify individual members of the team and take advantage of Teams filters across common views like Dashboards and Notebook lists.

Determining and communicating service levels

Not all instances of observability carry the same level of importance. Some are mission-critical, while others are less so. By identifying the service tier, lifecycle, and the application ecosystem they belong to, you can determine if the observability coverage is adequate and quickly assess the severity of issues.

Investigating infrastructure

From the Performance tab, find the service you are investigating. In the Infrastructure column, click the resources related to this service to View in Service Context Map.

Access the Service Context Map from the Service Catalog Performance tab, highlighting the Infrastructure column

The Service Context Map provides an overview of the relationships and dependencies between services and related infrastructure. Use this view to analyze the source of an issue by looking at upstream and downstream services and infrastructure.

Click a service in Service Catalog to open the side panel with the following details:

Service details by views

Ownership information from the Service Definition, such as links to team, contacts, source code, and supplemental information like documentation and dashboards.
Reliability information including deployment status, SLOs, ongoing incidents, and error information.
Performance graphs showing requests, errors, latency, and time spent by downstream services.
Security information including known vulnerabilities exposed in the service’s libraries, the timeline and type of attacks, identity of attackers, and security threats impacting your services.
Costs information showing the cloud spend for a service, broken down by resource types.
Pre-production information regarding your software delivery process, such as the average build duration and success rate of CI pipelines related to your service, along with static analysis results from CI.

Configuration details

Setup completeness status for Datadog products that can collect data for the service.
External libraries used which includes the ability to download the Inventory of Libraries.
Service definition in YAML with a link to the service’s source code.
An interactive service map displaying services upstream and downstream from this service.
Defined and Related Dashboards showing a list of pre-defined and Watchdog recommended dashboards when available.
Service Scorecards showing a snapshot of the service’s scores and last evaluation timestamp.
Beta: Active library configuration for Java and .NET services with the latest Agent configured with Remote Configuration enabled, you can adjust the trace sampling rate (from 0.0 to 1.0), enable Log Injection to correlate traces and logs data, and specify HTTP header tags to be applied to all traces coming into Datadog from this service. In the Setup Guidance tab, beside Active Library Configuration, click Edit to change these settings and immediately apply them without restarting the service.

Click View Related and select a page from the dropdown menu to navigate into related pages in Datadog, such as the APM Service Page and service map for this service, or related telemetry data pages, such as for distributed tracing, infrastructure, network performance, Log Management, RUM, and Continuous Profiler.